Hotel Preventive Maintenance: The Essentials
Committing to preventive maintenance within the hotel industry involves an in depth knowledge of the hotel’s systems, equipment, and utilities, also because the best routes of intervention. Above all, care must be taken to not interrupt the flow of hotel guests. Out of all kinds of existing maintenance, preventive maintenance is that the best asset of hotel managers, also as, directly associated with satisfaction of the guests.
The 80/20 rule
In the hospitality industry, there’s an unofficial rule which recommends that any hotel should strive to extend their preventive maintenance operations and minimize corrections of failures by the subsequent ratio – 80 percent for planned tasks, and 20 percent for unplanned jobs. The rationale behind this division lies in improving the guest’s experience, and since off-plan interventions are costlier, it also generates bigger savings. The 80/20 ratio is an off-the-cuff rule which was neither imposed not prescribed by hotel industry maintenance managers. It simply stands to be used as a reference.
The focus on guests’ experience
A hotel’s most vital asset is its guest rooms. If maintained to their best, the rooms guarantee a superb guest experience that must be seamless, regardless of the length of stay. In other words, preventive maintenance ensures that the hospitality experience is freed from surprises and issues with consequences. It should be the very best priority of the upkeep manager to focus their team’s efforts on the hotel areas where the commitment to preventive maintenance must be higher, not only due to the seasonal changes on the guests’ flow, but also due to the customer satisfaction.
The key areas of prevention
Among the areas where preventive maintenance should be focused more attentively, one among the foremost common guest complaint is that the air-conditioning. The common issues include the lack to succeed in a desired temperature or unpleasant odors from the vents. Also, tons of problems might be avoided by investing in good quality lamps and a spotlight to their lifetime. Repairing and replacing elements of the heating plant is dear, while they need an instantaneous impact on the guest experience. Even small leaks within the hotel plumbing can’t only damage the infrastructure, but also ruin the guest experience, for instance just in case of mould or drain system failure.
Besides the foremost common areas mentioned above, the upkeep manager can further define the key specific areas of preventive maintenance for the given hotel and adjusts the efforts of maintenance teams. Of course, it is often more convenient if different areas of maintenance might be trusted to at least one contractor. For instance, the blokes in the least Star Service would be an ideal choice for completing a variety of preventive maintenance tasks. With round-the-clock services and therefore the latest tools and equipment, they’re one among the leading electrical, air con and plumbing companies in their area with a 24-hour call center.
If any of the hotel’s systems fails, the results might be catastrophic, as its often quite only one room that’s affected. For instance, if the entire floor blackouts, additionally to the fast recovery, the primary task should be handling disgruntled guests and finding them other accommodations. A highly trained and professional crew, though, should be capable of localizing the source of emergency on short notice, preventing extensive losses. Albeit having in-house repairers isn’t financially justified, for instance, just in case of a startup hotel business, having knowledgeable external service on a 24-h standby may be a valuable asset to any hotel management.
Current performance audits
While auditing can appear to be an inconvenience, it also can offer you valuable information on various parts of your business, including the preventive management. It identifies which assets see the foremost use, and which of them tend to be used intermittently. This data helps you identify the weak spots in your organization and economize by directing your purchases only to assets you would like . Consider performing several audits and compare performance over a period of your time.
The role of hotel maintenance software
Different types of hotel maintenance software are wont to help mangers improve the degree of control over their equipment and assets. Not only does this keeps a tab on the entire hotel’s maintenance equipment, but also avoids unnecessary repairs. When talking about preventive maintenance tasks, the key function of a maintenance software is that the automated scheduling. Rather than creating new excel files and re-mapping plans and routines year after year, you’ll use software products that generate annual plans as easily as daily work lists.
Preventive maintenance focuses on inspecting a hotel’s systems and facilities like the AC, plumbing, heating, and lighting on a daily basis, so as to stop unexpected scenarios. An efficient preventive maintenance takes under consideration all the infrastructural specifics of your hotel and plans the annual maintenance schedule during a way that does not interfere with the guests’ experience.