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From Agents to Ambassadors: Creating Better Customer Service Experiences
Learn to optimize the need for your agents by turning them into ambassadors of the organization.
Whether your agents have been in the area or perhaps in the contact center, they’ve the chance to visit beyond supplying fundamental service. Agents may use interactions being an chance to know customer discomfort points, gather feedback, identify regions of value delivery, communicate the significance of the service relationship, and advise customers on additional service that may generate value and support success.