Outsourcing your customer service to a different vendor — or the very first time entirely — is really a decision which has a direct effect on your brand. Our latest blog offers understanding of how you can shortlist potential contact center partners.
Running an efficient and effective procurement process for any contact center partner is simpler stated than can be done – for seasoned indirect sourcing professionals and people within the C suite. It isn’t unusual for that tactic to take 12 to 18 several weeks from discovery to visit-accept significant some time and budget needed on the way. And we view handles the effective bidder derailed by details within the very last minute, setting the customer to where you started after at least a year of effort. With 25 experience taking part in complex RFP and sourcing occasions, we all know there are a handful of key pivot points to help you gain efficiency within the lengthy procurement journey to some effective, lasting proper partnership. Selecting who to ask towards the initial steps will either lead to or diminish running a competent process. More isn’t always better.