Run the Malwarebytes Support Tool for Malwarebytes service

Download Malwarebytes Support Tool
Once the file is downloaded, open your Downloads folder/location of the downloaded file
Double-click mb-support-X.X.X.XXXX.exe to run the program
You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
Place a checkmark next to Accept License Agreement and click Next
You will be presented with a page stating, “Get Started!”
Click the Advanced tab
Click the Gather Logs button
A progress bar will appear and the program will proceed with getting logs from your computer
Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK

Still, if you are unable to resolve this then One of our experts will be able to assist you. Simply visit the link to find Malwarebytes customer support number.